Des is a co-founder of Intercom where he is now VP of Customer Success. He uses the insights gained through interactions with customers to influence Intercom’s product roadmap. Prior to Intercom, Des was a co-founder of developer tool Exceptional, which was acquired and is now part of Rackspace. Previously he was a UX designer and co-founder of product design consultancy Contrast. Des writes for the Inside Intercom blog, and is a regular conference speaker on topics such as product strategy, UX design, customer experience, and the business of start-ups.